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Service Support
  • On-site Service
  • Sample provision
  • After-sales Maintenance
  • Quality Assurance
Service Process
Guangdong Guanxi Technology Co., Ltd. is committed to providing customers with high-performance and high-reliability cable solutions with advanced RF coaxial cable production technology and years of industry experience. We have modern production equipment and perfect quality management system to ensure that each cable meets international standards and meets customers' strict requirements for signal transmission. Whether it's communications, broadcast television, aerospace or industrial, we can provide customized products and services to help customers solve complex application scenarios. In addition, we always adhere to customer-centricity and provide one-stop service from demand analysis, product design to after-sales support. Our professional team not only pays attention to technological innovation, but also pays more attention to service details to ensure that customers can get the best experience from product selection to actual use. Guangdong Guanxi Technology Co., Ltd. is willing to work with partners from all walks of life to jointly promote the development and application of RF coaxial cable technology and create greater value for customers.
  • 01
    Confirmation information
    Confirm customer needs and what products are needed
  • 02
    Quotation and confirmation
    Quotes and confirmations based on customer's demand for products
  • 03
    Sign a contract
    According to the wishes of both parties, review and sign a contract
  • 04
    Sample application and preparation
    Customers can apply for samples according to their needs, fill out the sample application form, and provide specific cable specifications, lengths, connector types and other requirements, so that we can prepare RF coaxial cable samples that meet the requi
  • 05
    Sample delivery
    After confirming that the sample is correct, arrange express delivery or logistics to send the sample to the customer's designated address and provide logistics tracking information to facilitate real-time inquiries by customers
  • 06
    Sample testing and feedback
    After receiving the sample, the customer can conduct actual testing and use. We assist customers in completing tests and collect customer feedback to further optimize products or services
  • 07
    Sample confirmation and mass production
    If the sample test results meet customer requirements, both parties can enter the mass production stage after confirmation to ensure that subsequent supply is consistent with the sample quality.
  • 08
    Delivery
    Send the goods to the customer on the contract until the delivery date
FAQ
  • How to solve product quality problems during the product after-sales process?

    Product quality problems often occur in after-sales service, including product damage, functional failure, etc. To address these problems, the following solutions can be adopted:

    1. Provide free repair or replacement services: For damaged products, free repair or replacement services can be provided to ensure the rights and interests of users.

    2. Quality assurance commitment: By emphasizing the brand’s quality assurance and after-sales service system, consumers’ confidence in product quality is enhanced.


  • Is the problem of logistics and distribution in product after-sales service?

    Logistics and distribution issues are important factors affecting after-sales service. Common problems include delayed delivery, inadequate delivery, etc. To resolve these problems, the following measures can be taken:

    1. Establish an efficient distribution system: optimize logistics and distribution processes, improve distribution efficiency, and ensure that products can be delivered to consumers on time.

    2. Provide real-time delivery tracking services: By providing real-time logistics tracking information, consumers can promptly understand the delivery status of orders and reduce uncertainty.


  • Storage method and transportation specifications of RF coaxial cables

    How to store RF coaxial cables

    1. Environmental requirements:  

       - The storage environment should be kept dry and ventilated to avoid moisture, high temperature or direct sunlight.  

       - The temperature should be controlled between -10℃ and 40℃, and the relative humidity should not exceed 70%.  

       - Stay away from corrosive gases, chemicals or dust to prevent cable sheath from aging or damage.  

     

    2. Storage method:  

       - The cable should be coiled neatly to avoid excessive bending or twisting and prevent damage to the internal structure.  

       - The cable tray should be placed horizontally to avoid vertical stacking and prevent the underlying cable from being compressed and deformed.  

       - If stored for a long time, it is recommended to check the cable status regularly to ensure that there is no aging, deformation or damage.  

     

    3. Identification management:  

       - Each reel of cable should clearly identify the specifications, models, lengths and production dates for easy management and use.  

       - Cables of different specifications should be stored in a classified manner to avoid confusion.  

     

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    Transportation specifications for RF coaxial cables  

    1. Packaging requirements:  

       - The cables should be secured using a solid cable tray or packaging box to prevent rolling or collision during transportation.  

       - Both ends of the cable should be sealed and protected to prevent moisture and dust from entering the interior.  

       - The outer packaging should be marked with "fragile products", "moisture-proof", "do not press" and other signs, and transport personnel should be reminded to handle it carefully.  

     

    2. Loading and unloading requirements:  

       - Professional lifting equipment should be used when loading and unloading to avoid direct dragging or throwing cables.  

       - During operation, you should hold it gently to prevent damage to the outer skin of the cable or deformation of the internal structure.  

     

    3. Transportation method:  

       - The transport vehicle should be kept smooth and avoid violent vibrations or sudden brakes.  

       - The cable tray should be securely secured to prevent sliding or tilting during transportation.  

       - During long-distance transportation, it is recommended to use a rainproof cloth to prevent cables from getting damp or contaminated.  

     

    4. Special environment transportation:  

       - Additional protective measures are required to ensure that the cable performance is not affected when transporting in extreme weather conditions (such as high temperatures, rain and snow).  

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    Through standardized storage and transportation methods, the service life of RF coaxial cables can be effectively extended, ensuring stable performance, and providing customers with reliable product guarantees.


  • 5 Shiquanling Road, Chenjiang Street, Zhongkai High-Tech District, Huizhou City, Guangdong, China  
  • +86-755-25628555
    +86-18823796112
  • torres.chen@kansaicable.com.cn
    kansai@kansaicable.com.cn
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